Voici une description du fonctionnement de notre portail web

Step 1: Logging in

Once you are ready to log in, please enter your username and password that you received from us by email. If you cannot find our email with login credentials, please be sure to check your spam folder as well. Was your email not in there either? Then please let us know. In the event that you have forgotten your password, please click "Forgot your password?"

Is this your first time logging in?

Then you will be required to change your password for security reasons.

Step 2: The homepage

After logging in, you will be directed towards the homepage. Besides an introduction to the portal, you will also find other important and useful information here.

This includes information on how to use the portal, as well as other updates about our services.

Step 3: The navigation menu

You will find the navigation menu at the top of your screen. This menu contains several items:

• Dashboard – Your dashboard with various graphs and insights into your cases.
• Home – The homepage with important and useful information.
• Cases – The overview of your cases and the place where you can transfer new cases.
• FAQ – The answers to frequently asked questions.
• Downloads – Useful downloads such as letter templates, ebooks and more.
• My contact person – The details of your contact person at Bierens.

Step 4: Your cases

Here you will find an overview of all the cases connected to your account. Are you looking for a specific case file? The search bar and other filters make it easy to find the right file.

Transferring new cases

Do you have a new case you would like to transfer to Bierens? Then simply click the "+ New case" button and complete the steps that appear on screen.

Step 5: Viewing case details

If you click a case number in the overview, you will be directed to the details of that file.

Step 6: Your case details

This is where you will find the details of the case you have selected, including the details of your counterparty, the status of your case, a financial overview, and information pertaining to the age of your file.

Step 7: More case details

If you have reached the screen with the details of a specific case, you will find a new navigation menu on the left side of your screen. This menu also contains several options:

• Claims– Clicking this will direct you to an overview of the invoices that constitute the basis of your claim. Would you like to submit additional invoices or other documents? Then please go to the next item in the navigation menu on the left.
• Attachments– This is where you can upload additional documents such as invoices, contracts and other documents.
• Case Logs – You will find an overview of the actions we have taken here, including logs of phone calls between us and your debtor, memo updates and more. You can click log items to expand them and view their details.
• Payments– Click here to go to your case's payment overview. Has your debtor made a direct payment to you? Then you can use the "Report direct payment" button to notify us.
• Correspondence – This is where you can view all the written correspondence pertaining to your case, such as demand letters, emails and more.
• Debtor contact details – The contact information of your debtor is listed here.

Step 1: Logging in

Once you are ready to log in please enter your username and password that you received from us by e-mail. If you haven’t received an e-mail with login credentials, check your junk mail. Please let us know if the e-mail still can’t be found. In the case that you have forgotten your password, click on ‘Forgot your password'.

Logging in for the first time

When logging in for the first time, you will be requested to change your password. You may also receive a notification to select an administration when at that point you cannot do so yet. In that case, you can log out and log in again, after which everything will work properly.

Step 2: The dashboard

After logging in, you will be taken to the dashboard. On the dashboard, you can, among others, change your account settings (such as your password) via the 'account settings' button in the top right corner.

Step 3: Choose the right administration

On the right-hand side, you can select the administration so that you can find your file in the portal. Below is an explanation of the various administrations:

• Bierens Incasso Advocaten B.V. PRD – In this administration you will find almost all collection files. However, files handled by our office in Antwerp are not included.
• Bierens Incasso België BVBA PRD – This administration contains the collection files handled by our office in Antwerp.
• Bierens Law Firm PRD – This administration contains all legal files. File numbers that fall under this administration all start with the letter 'A'.

If you cannot see a particular administration, then that also means that you do not have any files within that administration.

Step 4: The navigation menu

On the left-hand side of your screen, you will find the navigation menu. This menu contains several items:

• Dashboard – This button takes you back to the home page.
• Files – Click here to go view your pending and closed files.
• Transfer new file – Here you can transfer new claims for collection.
• Reports – Click here to generate reports of your files.

Step 5: Your file overview

This page provides an overview of all open and closed cases within the administration you have selected. You can switch between the open and closed cases by clicking on the corresponding tabs. These can be found on the top of your screen, just below the search bar.

Step 6: Viewing file details

When clicking on a file number in the overview, this will take you to a follow-up screen including details of that file.

Step 7: Your file details

This is the screen with the details of the dossier you have just chosen. Here you will find the details of the counterparty/debtor, your own organisation's details, the dossier status and an extended financial overview.

Step 8: More case details

When you are viewing the details of your files, you will see that the navigation menu on the left-hand side of your screen has also changed slightly. Here you will now find the following options:

• Invoices – Clicking this will take you to an overview of your outstanding invoices. You can also upload additional invoices yourself via the 'Add Invoice' button at the bottom of your screen.
• Payments – Click here to view all payments surrounding your file. If you have received a direct payment from your debtor, then you can also pass this on via the 'Add payment' button.
• Attachments – Here you will find all documents and written correspondence related to your case. These include credit reports, demand letters, judgments, e-mail traffic and more. Using the 'Browse' and 'Upload' buttons at the bottom right, you can also submit additional documents to your caseworker.
• Action log – The logbook contains the most important notes surrounding your case. This could include notes based on the phone calls with your debtor, memo updates and more. You can click on the log items to unfold them. If you would like to leave a note behind for your caseworker, then click on the 'New log item' button at the top right.