Debt Collection in Italy

Debt collection in Italy

Does your company have to deal with debt collection in Italy because an Italian customer has not paid your invoice? Our Italian debt collection specialists and lawyers will be happy to help you. We ensure that your outstanding invoices are paid quickly. Read here what we can do for you when you want to hire a debt collection agency in Italy.

"Italians are one of the worst payers in Europe. In Italy it is common that an invoice is not paid until after the payment deadline has passed".

Submit your case before 16.00 pm and we will act today!

International debt collection in Italy

When doing business with an Italian trading partner, you are confronted with different trading traditions and customs than those you are used to. Moreover, different legislation applies to Italy. This often makes debt recovery in Italy a complicated and time-consuming process. That is why you should hire our debt collection agency in Italy for successful debt recovery.

Payment behaviour of Italian companies

  • Statutory term of payment of invoices is 30 days
  • A payment period longer than 100 days occurs on a regular basis
  • In the case of payment reminders, a payment term of 7 days is customary.

Debt collection in Italy

Similar to many southern European countries, Italian companies have long payment terms. Because payment regulations are more lenient, the maximum payment period of 30 or 60 days is regularly exceeded. In Italy, it is common to receive your money after 80 days, but a payment term of 100 days also regularly occurs.

Advantages of debt collection in Italy

  • Italian collection lawyers in your country
  • Italian-speaking lawyers
  • Highest success rates
  • Collection throughout Italy
  • Always a single point of contact
  • 24/7 online access to our portal
  • No Cure No Pay debt collection

Italian lawyer in your country

For a successful debt recovery in Italy, you are in a much stronger position with our Italian lawyers at Bierens. They have extensive knowledge and experience with the laws and regulations in Italy. As our Italian lawyers collect in their native language, we can retrieve your payment as soon as possible.

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Debt collection procedure in Italy

The collection process in Italy can be divided into two phases. In the extrajudicial phase, we collect without the intervention of the court, in the judicial phase we do involve the court to have your Italian debtor pay. Because we are a law firm, we can assist you in both phases.

Extrajudicial debt collection in Italy

Prelegal debt collection
Our debt collection in Italy always starts in the extrajudicial phase. In this phase, we try to avoid the intervention of the court. We contact your Italian debtor to ensure that your debtor still pays. In the extrajudicial phase we have the following possibilities:

Written demand letters and phone calls

We send your Italian debtor a written demand letter and contact them by telephone, requesting that they pay your claim within a few days, together with interest and costs.

Making payment arrangements

In many cases, it is advisable to make a payment arrangement with your Italian debtor. When a payment arrangement has been signed by your debtor, then your debtor acknowledges the debt. If your debtor fails to comply with the payment arrangement at a later stage, then you will have to consider hiring an Italian lawyer.

Announcing legal proceedings

If your debtor refuses to pay during the extrajudicial phase, we can, in consultation with you go to court. We will always provide you with information in advance regarding the potential costs, and we only proceed with your permission. In Italy, there are a number of legal proceedings you could commence to collect your claim.

Judicial debt collection in Italy


Would you like to start legal debt recovery in Italy? Then the first question is in which country do you have to litigate: in your country or in Italy? This depends on the competent court, i.e. the court that is competent to rule on your debt collection case.

In your general terms and conditions, you can agree on the competent court in the event of a (payment) conflict. This is also called choice of forum. Have no agreements been made? Then the main rule is that the court in the country of the defendant has jurisdiction. In this case the Italian court. You then have to go to Italy to follow legal proceedings there.

In addition, the main rule is that the law of the country of the seller or service provider applies. In this case, the law of your own country is applicable. We then get this difficult situation where the Italian court must judge the case based on the law of your country. A legal system he is unfamiliar with. This is not a desirable situation. Therefore, our advice is to make agreements about the applicable law and the competent court in your terms and conditions. This way, you can agree to litigate in your own country in the event of a payment conflict.

Debt collection laws in Italy

When we take legal action against your Italian debtor, there are several Italian collection laws that we can deploy. The collection procedure that can best be used differs per situation. Our lawyers always look for the best option for your collection case. In Italy, you cannot appear in court without the assistance of a lawyer. Although some proceedings in Italy are now handled entirely digitally, legal proceedings can sometimes still take a very long time. Our lawyers can advise you on which procedure is most suitable and assist you during these proceedings.

Payment order (Ingiunzione di pagamento)

The Italian order for payment is a procedure conducted between the creditor and the court without the intervention of the debtor. With this procedure, you, as a creditor, have the possibility to ask the court to execute the judgment directly. The debtor has 40 days after this judgment to respond to the order. If the debtor chooses to put forward a defense, proceedings on the merits will automatically be started.

Ground procedure (Processo ordinario di cognizione)

Is your debtor defending the judgment or is there a disputed claim (a claim which your debtor considers to be unjustified)? Then proceedings on the merits can be started, the 'processo ordinario di cognizione'. In this case, the claim must be substantiated and supported by evidence. One or more hearings will follow, which will be determined by the court. It is possible that witnesses will have to be brought in order to substantiate the claim. The court may also appoint an expert. This procedure can sometimes take more than a year.

International collection laws

international collection laws

In addition to the Italian collection laws, there are also a number of European measures that can be used when your Italian customer refuses to pay. For the European Union it is important to stimulate trade between European countries. Therefore, complicated procedures abroad are unwanted. That is why, in addition to the ordinary procedures, there are also two alternative procedures that can be used for foreign claims: the European Payment Order Procedure and the Small Claims Procedure.

Both procedures are relatively fast and cheap. A standard form must be filled in, which is then sent to the competent court. If you have not agreed on anything, this is usually the Italian court. The court then deals with the collection case and makes a judgement.

The small claims procedure is only suitable for small claims up to €5,000. The European Payment Order only applies to undisputed claims.

Debt collection procedure Italy

  • Upload claim
    Upload your debt recovery case online
  • Start case
    We will process your case immediately
  • Send a demand letter
    We will immediately send a payment reminder to your debtor
  • How to approach debtor?
    Together we will determine our approach
  • Online portal 24/7
    View your case 24/7 through our online portal
  • Ask questions
    Questions? Your contact is always available to assist you
  • Get invoice paid
    Your unpaid invoice will be paid

Litigation in your own country

Have you agreed in the general terms and conditions that the court in your country is competent? Then legal proceedings can be started in your country. Depending on your specific situation, our lawyers will look at what is most beneficial for your company. If we are going to litigate in your country against your Italian debtor, we can start ordinary civil proceedings. Both parties will be heard, after which the court will make a judgement.

Executing judgments in Italy

If a judgement has been obtained in your country, this judgement has yet to be executed in Italy. Within the EU, it is established that all verdicts obtained in the EU member states are also recognised in other EU countries. For the execution of a judgment in Italy, your court court issues a certificate. This is then sent to the bailiff in Italy together with the judgment. The bailiff can then set to work immediately to ensure that the judgment is executed in Italy.

Limitation period in Italy

limitation period
In Italy, business receivables from the sale of goods are subject to a statutory limitation period of 10 years. This period commences when the claim is due and payable. This is the due date of the invoice. When the payment term of an invoice is 30 days, the limitation period of 10 years starts to run after those 30 days have elapsed.
Suppose you deliver a batch of clothing to a customer. On 1 April 2017, you send the corresponding invoice, with a payment term of 30 days. However, your customer does not pay. The due date of the invoice is 1 May 2017. From this moment on, the limitation period of 10 years starts to run. On 1 May 2027, your invoice is therefore time-barred.

Preventing the statute of limitations

You can avoid prescription of your invoice by interrupting the prescription period. By interrupting the statute of limitations, the limitation period is stopped and starts to run again. In Italy there are 3 ways to interrupt the statute of limitations:

    • Acknowledgement by the debtor: The debtor then confirms that there is an obligation to pay. For example, if the debtor has already paid one instalment or makes a payment proposal.
    • Sending a letter of formal notice: This informs that you expect payment of your claim. It is important that the letter of formal notice meets certain requirements. If this is not the case, you run the risk that there will be no interruption and the invoice will therefore simply become time-barred. In addition, make sure that you send this letter via PEC (posta elettronica certificata) or registered mail. This provides legal certainty on the identity of the sender, the date and time of sending and the content of the email. It is therefore most rewarding to send the bounce letter at the end of the term. But of course, make sure that you do this on time, before the statute of limitations has expired. Otherwise you risk your invoice becoming time-barred and you will no longer be able to pay.
    • Initiation of legal proceedings, e.g. by filing a writ of summons.

Exceptions to the limitation period

Not all business receivables are subject to a limitation period of 10 years. In European transport law, for example, a limitation period of 1 year applies. In addition, Italy has even shorter limitation periods. A lawyer's or notary's fee has a limitation period of 3 years, and insurance companies and mediators only have a limitation period of 1 year. Therefore, make sure that you are always aware of the statute of limitations that apply in your situation.

Legal areas for debt collection in Italy

Our debt collection agency in Italy has been active for several years. During this time, we have helped many companies all over the world with their debt collection business in Italy as well as several Italian companies, with all kinds of debt collection cases in various jurisdictions:

  • Transport
  • Buying and Selling
  • Construction law
  • Rental and leasing
  • Agency and distribution agreement
  • Damages and unlawful acts

“Bierens is a highly effective and professional partner. Not only do they have a good debt collection procedure, they also give solid advice.”

Manuel Maas, Eneco

National coverage

Is your debtor in Milan, Rome or Naples? For our specialists, it doesn't matter where your customer is located. We can assist you throughout Italy. For the successful collection of your case, you do not need to call in a collection agency or lawyer in Italy. You can simply transfer your case online. Our Italian specialists will then get straight to work. With an Italian department at the head office and our own office in Rome, we can decisively collect your claims in Italy.

More than a debt collection agency

If you are looking for a debt collection agency in Italy, you are in a much stronger position with a debt collection lawyer. Our Italian collection lawyers have more resources than a collection agency. Moreover, they work faster and are also more successful.

Submit your case before 16.00 pm and we will act today!

No Win No Fee debt collection

no cure no pay

During the extrajudicial phase, we work based on the No Win, No Fee principle. If we do not collect, then you pay no legal fee. You only pay €150 for administrative costs. After all, an unpaid invoice causes enough frustration. We think it would be unfair if you were to be faced with all sorts of additional fees.

You only pay a fee if we can collect the claim. We try to recover this fee from the debtor as much as possible. Therefore, a successful collection case will cost you almost nothing! That is what we call justice, as you will receive what you are entitled to.

Debt collection costs

If the collection is successful, we try to recover the collection costs from the debtor as much as possible. In that case, your Italian customer will pay the outstanding invoice and the collection costs. This way, you will pay little to no collection fees to our organisation.

Our Italian specialists

Do you have an outstanding invoice with an Italian debtor? Or do you have another conflict with your client? Our collection specialists and Italian lawyers will be happy to help you solve your payment conflict. Please feel free to contact us for more information on successful debt recovery in Italy.

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