Recover your payment in 5 simple steps
As Europe’s leading debt collection law firm, we have helped over 24.000 companies with their debt recovery cases. We aim to improve the payment behaviour of companies but also share our knowledge and expertise with those in need. In doing so, we hope to improve the payment behaviour of companies, from small businesses to multinationals. That is why we would like to share our knowledge and explain how you can recover your payment in 5 simple steps.
Step 1: Send your debtor a demand letter
If the payment term has expired and your debtor still has not completed the payment, then sending a demand letter is the first step you should take. With a demand letter, you inform the debtor of the outstanding amount and request them to pay.
A demand letter must comply with several standards. The better the demand letter is written, the more likely the debtor will pay. That’s why our experts have several templates available for you. In these templates, you can find a format that you can use, including practical tips on how to draft each letter.
Step 2: Call your debtor
A payment reminder often leads to the payment of the invoice. But if your debtor still fails to respond, then the next step is to call the debtor. Based on our experience, we have seen that many creditors often skip this step. By talking to your debtor, you create more engagement, which also gives you the opportunity to find out why the invoice was not paid. By understanding this, it can help you determine the next steps that need to be taken. You can read the best tips on calling your debtor here.
Step 3: Send a final payment reminder
If calling your debtor in step 2 has no result, then we recommend that you send your debtor a final payment reminder. This will give your debtor one final opportunity to complete the payment of the outstanding invoice. Often the tone is much more formal than in the initial demand letter that you sent. A well-drafted final payment reminder has several requirements that have to be met. Our debt collection specialists explain more here.
Step 4: Transfer your debt collection case
If none of these steps result in the payment, then you may need to take more serious measures. First of all, it is important to act fast. This shows your debtor that you take your debtor management processes serious. Based on our experience, we have seen that the longer you wait, the more difficult it becomes to recover an invoice. In addition, waiting too long can even cause your invoice to expire. You can easily transfer your case through our online transfer form. Once you have uploaded your claim, we will immediately start processing your case. Your debtor can expect a demand letter the following working day.
Step 5: We get straight to work for you
Once you have transferred your case, we will get straight to work for you. We take over your worries completely and you don't have to do anything. Our debt collection specialists and lawyers never give up after one attempt. We go to the extreme and will do anything in our power to recover the complete amount of your payment.
During the debt collection process, you can view the status of your case in our online web portal. Of course, we will always stay in close contact throughout the entire duration of your case.
Debt collection helpdesk for all your unpaid invoices
Free advice from our debt collection lawyers
Would you like assistance from one of our experienced debt collection specialists? Call our debt collection helpdesk today. You will then speak to a specialist with whom you can discuss your case. Our debt collection specialists always provide clear and honest advice. This way you know exactly what is to be expected.
Call our debt collection helpdesk or leave your details behind so that our debt collection specialists can get back to you.
Talk to one of our experts for your free consultation
For a free consultation, call our helpdesk for a one-on-one consultation. Our debt collection experts can help and advise on how to solve your debt recovery case. This way you know exactly what to expect. Call our help desk or leave your details behind and our experts will call you back.
Debt collection in the UK
As Europe's leading debt recovery specialist, we can help you recover your national claims in the UK. Our aim is to always find an amicable solution first. If legal action is needed, then we can litigate on your behalf. Our lawyers are experienced and perfectly versed in the legal debt recovery laws in the UK.
International debt collection
Where most debt recovery agencies would take a step back, international debt collection is where our speciality lies. With a team of over 115 debt collection specialists and lawyers, we can help with your cross-border claims. Since we speak the same language as your debtor, we overcome any language barriers. We know which foreign debt recovery procedure works best for you and can advise on international debt collection laws. Your international debtors cannot hide from us, since we do everything in our power to contact your foreign debtor and recover your payment.
Extrajudical debt collection
Recover your claim without court intervention: from sending our demand letters and contacting your debtor, 95% of the cases that we process as solved in this phase.
Do you have a customer who disagrees with the quality of the delivered goods or services and refuses to pay? This is what you can expect.
Debt collection enforcement
What happens when a court order has been obtained? Our lawyers explain how verdicts are enforced.
How does international debt collection work:
Our specialists explain everything you need to know about how international debt collection works. Find out everything you need to know about all the countries that we cover for international debt recovery.
Debt collection prevention
Avoid debt collection altogether and find out what you can do to prevent debt collections.
Frequently asked questions about debt recovery
- The debt collection procedure works as follows:
- 1. Upload your outstanding claim and fill in your details.
- 2. We contact you to discuss the most suitable strategy for your case.
- 3. Your debtor receives a reminder the same day.
- 4. If necessary, we continue the amicable process by sending demand letters, phone calls and in some cases, we can also visit your debtor.
- 5. If necessary, your caseworker conducts a feasibility study for legal proceedings
- 6. Proceed with legal action.
- You can read more about our approach here.