Debt Collection

Your helpdesk for all your unpaid invoices

Debt collection has never been easier with Bierens Debt Recovery Lawyers by your side. With over 115 specialists from Europe's leading economies, we solve 95% of national and international cases on a No Cure No Pay basis. While you can focus on resuming your business, our experts deploy our resources and measures to recover the payment you are entitled to. Find out more about how debt recovery works and what we can do for you.

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Recover your debt in 5 simple steps

As Europe’s leading debt collection law firm, we have helped over 24.000 companies with their debt recovery cases. We aim to improve the payment behaviour of companies but also share our knowledge and expertise with those in need. In doing so, we hope to improve the payment behaviour of companies, from small businesses to multinationals. That is why we would like to share our knowledge and explain how you can recover your payment in 5 simple steps.

Step 1: Send your debtor a demand letter

If the payment term has expired and your debtor still has not completed the payment, then sending a demand letter is the first step you should take. With a demand letter, you inform the debtor of the outstanding amount and request them to pay.

A demand letter must comply with several standards. The better the demand letter is written, the more likely the debtor will pay. That’s why our experts have several templates available for you. In these templates, you can find a format that you can use, including practical tips on how to draft each letter.

Step 2: Call your debtor

A payment reminder often leads to the payment of the invoice. But if your debtor still fails to respond, then the next step is to call the debtor. Based on our experience, we have seen that many creditors often skip this step. By talking to your debtor, you create more engagement, which also gives you the opportunity to find out why the invoice was not paid. By understanding this, it can help you determine the next steps that need to be taken. You can read the best tips on calling your debtor here.

Step 3: Send a final payment reminder

If calling your debtor in step 2 has no result, then we recommend that you send your debtor a final payment reminder. This will give your debtor one final opportunity to complete the payment of the outstanding invoice. Often the tone is much more formal than in the initial demand letter that you sent. A well-drafted final payment reminder has several requirements that have to be met. Our debt collection specialists explain more here.

Step 4: Transfer your debt collection case

If none of these steps result in the payment, then you may need to take more serious measures. First of all, it is important to act fast. This shows your debtor that you take your debtor management processes serious. Based on our experience, we have seen that the longer you wait, the more difficult it becomes to recover an invoice. In addition, waiting too long can even cause your invoice to expire. You can easily transfer your case through our online transfer form. Once you have uploaded your claim, we will immediately start processing your case. Your debtor can expect a demand letter the following working day.

Step 5: We get straight to work for you

Once you have transferred your case, we will get straight to work for you. We take over your worries completely and you don't have to do anything. Our debt collection specialists and lawyers never give up after one attempt. We go to the extreme and will do anything in our power to recover the complete amount of your payment.

During the debt collection process, you can view the status of your case in our online web portal. Of course, we will always stay in close contact throughout the entire duration of your case.

Debt collection helpdesk for all your unpaid invoices

Free advice from our debt collection lawyers

Would you like assistance from one of our experienced debt collection specialists? Call our debt collection helpdesk today. You will then speak to a specialist with whom you can discuss your case. Our debt collection specialists always provide clear and honest advice. This way you know exactly what is to be expected.

Call our debt collection helpdesk or leave your details behind so that our debt collection specialists can get back to you.

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Talk to one of our experts for your free consultation

For a free consultation, call our helpdesk for a one-on-one consultation. Our debt collection experts can help and advise on how to solve your debt recovery case. This way you know exactly what to expect. Call our help desk or leave your details behind and our experts will call you back.

Debt collection in the UK

As Europe's leading debt recovery specialist, we can help you recover your national claims in the UK. Our aim is to always find an amicable solution first. If legal action is needed, then we can litigate on your behalf. Our lawyers are experienced and perfectly versed in the legal debt recovery laws in the UK.

International debt collection

Where most debt recovery agencies would take a step back, international debt collection is where our speciality lies. With a team of over 115 debt collection specialists and lawyers, we can help with your cross-border claims. Since we speak the same language as your debtor, we overcome any language barriers. We know which foreign debt recovery procedure works best for you and can advise on international debt collection laws. Your international debtors cannot hide from us, since we do everything in our power to contact your foreign debtor and recover your payment.

Extrajudical debt collection

Recover your claim without court intervention: from sending our demand letters and contacting your debtor, 95% of the cases that we process as solved in this phase.

Judicial debt collection

For legal action, our lawyers can litigate on your behalf with debt recovery procedures in the UK. We can assist you with the following:

Disputed claims

Do you have a customer who disagrees with the quality of the delivered goods or services and refuses to pay? This is what you can expect.

Debt collection enforcement

What happens when a court order has been obtained? Our lawyers explain how verdicts are enforced.

How does international debt collection work:

Our specialists explain everything you need to know about how international debt collection works. Find out everything you need to know about all the countries that we cover for international debt recovery.

Debt collection prevention

Avoid debt collection altogether and find out what you can do to prevent debt collections.

Frequently asked questions about debt recovery

What is debt collection?

Debt collection or debt recovery refers to the claiming of a payment. There are various meanings for the word debt collection. For instance, direct debits make use of this for automatic withdrawals of an amount from a bank account. In this case, another party is authorised to debit an amount from a bank account on single or multiple occasions.
Another definition of debt collection refers to collecting outstanding invoices. This occurs when a customer has not paid an invoice when the payment term has expired. In that case, you can hire a debt collection agency or a debt collection lawyer to recover the amount on behalf of your organisation. As a debt collection law firm, recovering outstanding debts is our speciality.

When should you hire a debt collection agency?

You can hire a debt collection agency or a debt collection lawyer if your invoice remains unpaid. The exact moment you transfer your case depends on the type of client you are dealing with. For example, for private collections, you must always send a demand letter and indicate that you have taken all measures to solve the case yourself before hiring a debt collection law firm. But when dealing with commercial collections, there are no laws for business to business collections. In this case, you can immediately hire a debt collection agency if the invoice has not been paid within the payment term. However, we recommend that you always send a demand letter yourself before involving an external party.

Can I transfer a debt collection case as a one-off?

Yes, that is possible. We do not work with a subscription plan. For a single one-off debt collection case, you can contact us too.

Can I transfer a debt collection case that has already been dealt with by another debt collection agency?

That varies per situation. In general, we do not accept debt collection cases that have already been processed by other debt collection agencies. In most cases, the debt collection agency has already initiated a particular process that may not suit our approach. This means that we cannot guarantee the highest quality in results for your debt recovery case. For more information, please contact one of our employees.

What is the minimum amount of a claim for hiring a debt collection agency?

There is no minimum amount for hiring our debt collection specialists. We always provide honest advice about the possible outcomes and costs. This means that if the debt collection costs outweigh the desired results, then we will always inform you and advise accordingly. If your debt collection case is a matter of principle to you and you wish to proceed with taking action, then we will of course assist you too.

Can my debt collection case be solved on a No Cure No Pay basis?

Yes, this is possible. We handle all out-of-court debt collection cases on a No Cure No Pay basis. This includes international debt collection cases too. Please visit our fees for detailed information and policies.

I wish to maintain the relationship with my customer, is that a possibility?

Of course, that is not a problem. Our approach is firm but effective. We allow debtors the opportunity to pay the entire amount in a timely manner while remaining respectful and fair. If you prefer that your caseworker initiates a more gentle approach to recover the claim, your caseworker will always adjust the strategy based on your needs.

Is there a certification standard for debt collection agencies?

No, currently there are no legal certificates for debt collection agencies. In fact, anyone can establish a debt collection agency. However, as a debt collection law firm, every lawyer is a member of the Bar Association, which has the strictest requirements than any other professional group.

Who will process my case once I upload my claim?

Once you have uploaded your case, you will be assigned to your personal caseworker. Depending on the nature of your claim, we determine who the most equipped specialist to solve your case. For example, our debt collection specialists have knowledge of debt collection in specific sectors such as construction, fashion or transport and many more. For international claims, we ensure that a native international debt collection specialist deals with your case. We always ensure that the best specialist is assigned to your case.

How can I transfer my case?

You can easily transfer your debt collecting case using the online transfer form on our website. Here you enter your company's details, the details of your debtor and information about the debt collection case. In addition, you can upload any relevant documents, such as the invoice, general terms and conditions or correspondence with your customer. Existing clients can transfer their debt collection cases through our web portal. As a new client, you will receive the login credentials for this web portal within 3 working days. Here you can also view the status of your case 24/7.

What happens after I upload my case?

After uploading your debt collecting case you will immediately receive an e-mail confirming that your data has been successfully uploaded. Your case will then be processed by our Intake department, which evaluates all incoming cases and allocates them to the appropriate debt collection specialist. You will receive an order confirmation from your caseworker too, who will immediately send your debtor a payment reminder. Your caseworker will also contact you personally to discuss the approach you wish to have.

How does debt collection work?

  • The debt collection procedure works as follows:
  • 1. Upload your outstanding claim and fill in your details.
  • 2. We contact you to discuss the most suitable strategy for your case.
  • 3. Your debtor receives a reminder the same day.
  • 4. If necessary, we continue the amicable process by sending demand letters, phone calls and in some cases, we can also visit your debtor.
  • 5. If necessary, your caseworker conducts a feasibility study for legal proceedings
  • 6. Proceed with legal action.
  • You can read more about our approach here.

How long does an average debt collection procedure take?

This depends on each situation and debtor. We always start in the amicable debt collection phase. This process takes a relatively short time because we provide your debtor with limited time to complete the payment. If legal proceedings are necessary, the debt collection process takes longer. The duration depends on the legal proceedings and whether the debtor raises a defence.

When is a debt collection case taken to court?

Our preference is to collect your claim without court intervention. Therefore, we always start a collection in the amicable phase. If this has no effect, we can, in consultation with you, take legal action against your debtor. Even if a debtor disputes the claim, a judge can is called in to reach a verdict.

Book your free consultation with our experts

Contact us today if you have questions for our debt collection specialists or if you would like to book a free consultation. Fill in the contact form and our specialists will get back to you as soon as possible.


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  • Fast solutions for your cases
  • Real measures to recover your payments
  • The best results for the lowest costs