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Amicable Debt Collection

The amicable collection procedure (also known as the pre-legal collection procedure) is the procedure in which debt collection takes place without the intervention of a judge. 

When starting a new debt collection case, we always begin with the amicable debt collection process. The fact that we are a law firm does not mean that we will immediately go to court. In fact, it is always preferable to resolve cases without the intervention of a judge. The amicable collection process is faster and more efficient. 

What is the amicable debt collection procedure? 

The amicable debt collection procedure involves sending reminders and calling the debtor. Various means are used to reach the debtor: telephone, letters by post, e-mail, WhatsApp and social media. This depends on your debtor. Because we have been handling debt collection cases for many years, we now have an extensive database. Using data science, we can predict your debtor's payment behaviour and adjust our collection methods accordingly. 

International debt collection

High success rate 

Debt collection with us is always made to measure. A tailor-made debt collection approach delivers the best results. Most invoices are collected during the amicable debt collection process. And that's good for your organisation, because it means that a judicial debt collection procedure is usually not necessary. 

  1. Send a reminder

When a debt collection case is transferred, we immediately send a reminder letter to the debtor. This reminder gives the debtor one last chance to pay the outstanding invoice. For many debtors, this is sufficient for them to pay. After all, we do not shy away from going to court if payment is not made. And many debtors know that too. Reason enough for most debtors to pay immediately if they receive a letter from us. 

  1. Call the debtor

Has there been no payment received or response from the debtor as a result of our reminder? We will then call your debtor. We often receive more information about why we have not been paid yet. Depending on this information, we determine the next course of action in the debt collection procedure. 

  1. Make payment arrangements

In some cases, we can arrange a payment arrangement with the debtor. However, we do not do this willinglyThis is because the payment of the full invoice takes an unnecessarily long time when a payment arrangement is implemented. If a debtor does ask for this, we will always discuss this you before we agree to it. The advantage of a payment arrangement is that if the debtor does not comply with the arrangement, there can no longer be any discussion as to whether the claim is justified or not. After all, by agreeing to the payment arrangement, the receivable is acknowledged by the debtor. 

  1. Judicial debt collection procedure 

Has sending a reminder or calling a debtor not had the desired effect? Has payment still not been received? Then we can take legal action against your debtor if you so wish to. Before we go to court, we always carry out a feasibility study. This enables us to determine the debtor's financial situation so that we can make a better assessment of whether legal proceedings will have the desired effect. 

Of course, we will only start working on the judicial collection process once you have agreed to this and once you have agreed to the expected costs. 

The Best International Debt Collectors

When you’re looking for a debt collection agency or law firm, you want to be sure they have the best resources at their disposal. However, there is always the concern that the best probably means the most expensive.
At Bierens, we have the best debt collectors, specialists and lawyers. But don’t just take our word for it. Our customers have given us a 9/10 rating on Kiyoh. And as for the costs, we believe in justice and fairness. That’s why we offer No Cure, No Pay so you don’t end up with a huge bill and a disappointing outcome.

Read more about what our customers say about us.

“Bierens and its team of international lawyers understand the needs of companies and can adapt to any situation.”

Lea Macedoni / Alessi


We are experts in international debt collection

  • Successful collection of commercial debts since 1952 
  • Always honest and clear advice in your case 
  • Our lawyers know the best collection tactics 
  • Success rate 95% 
  • For SMEs and Multinationals 
  • High customer satisfaction 
  • No Cure No Pay Collection

Harsh approach or customer relationship as a priority? 

During the amicable collection process, our approach is tailored to your wishes. In principle, our approach is hard, but fair. And we are always respectful of the debtor. Experience has shown us that this usually has the best effect. Moreover, it not only leads to payment of the invoices, many debtors also want to employ our services afterwards. 

Is the customer relationship very important and would you therefore like a different approach? That is also possible, of course. Indicate this when you transfer your debt collection case and we will take your wishes into account. 

Send us your case before 16:00pm and we'll get to work immediately!

What are the costs of the amicable debt collection procedure? 

The costs of out-of-court collection depend on the outcome. In the amicable collection process, we always collect on the basis of No Cure No Pay. If the debtor does not pay, you do not have to pay us a fee. You will then pay a small amount in administration costs (€150 for international collections). This keeps the risk to you low. 

Does your debtor pay? Then we don't charge a high fee like many of our competitors do. In this case, we will not only have your debtor pay your invoice amount, but also for as much as our efforts as possible. This way, you only pay very little for your debt collection case! 

Pre-legal collection costs for business purposes 

In the amicable debt collection process, the debtor is not only asked to pay the outstanding invoice, but also some of the pre-legal collection costs are charged. 

There are no legal requirements for pre-legal collection costs for commercial debtors. We therefore advise you to lay down the reminder costs in your general terms and conditions in advance. Our advice is to include at least 15% costs with a minimum of €250, and 1% interest per month. Make sure that this is stated correctly. Of course, we can always check whether this provision has been included correctly in your general terms and conditions. Because if this is not the case, or if you do not use the general terms and conditions correctly, we cannot recover these pre-legal collection costs from your debtor. 

“Bierens are specialists in the field of business-to-business debt recovery. Their approach stands for quality, decisiveness, and results, which is exactly what KLM is looking for.”

Ben Blad / KLM

Specialists in International Debt Collection

Our 35 international lawyers are specialists in debt collection across Europe. From the moment that you hand your case over to us, we will do our utmost to resolve the matter as soon as possible. Whether this concerns a straightforward debt recovery matter or a complicated legal conflict, we will unburden you.

Want to know more about international debt collection?

You can find more comprehensive information about international debt collection in our knowledge bank.

Still in need of some advice? Give us a call today. Our international debt collection specialists and lawyers will be happy to help.

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